Appointments at Island Nutrition

What happens at an appointment?

Island Nutrition Dietitians strive to provide the highest quality of Medical Nutrition to all our clients.

During an appointment, the Dietitian will perform a comprehensive, individualised nutrition assessment of the client and the nutritional problem. Jointly with the client they will plan and create a practical, realistic nutrition intervention using up to date clinical evidence.

Monitoring and evaluation of an individual’s progress will occur over subsequent visits with the Dietitian.

Do I need a referral?

Referrals are not required but can be helpful to ensure we are able to give you an optimal consultation. Most physicians will be more than happy to provide a referral.

Even without a referral, we will usually request a recent report or lab results from your GP, if relevant, to ensure we have your most up to date health information.

You may self-refer, but it is always best that your physician is aware which healthcare professionals you are seeing. We will usually send a report to your GP after your initial assessment, unless you specifically request us not to.

How do I get a referral?

You do not need a referral to see one of our Dietitians. You can simply call or email us to request an appointment, or use the link at the top of this page.

We do receive referrals from GPs, other physicians, registered healthcare providers, charitable organisations, schools, care homes, etc.

Referrers can send a referral letter, email, or referral form to the Dietitians at Island Nutrition.

Referrals can be faxed to 295-5245 or emailed to reception@islandnutrition.bm

Click here for our Referral form

Is Island Nutrition covered by my insurance?

Island Nutrition is licensed by the Bermuda Health Council as a health service provider and is registered with all local health insurers (HIP, Futurecare, GEHI, BF&M, Argus and CG).

Since January 2019, Island Nutrition has been approved to provide Medical Nutrition Therapy (MNT) under the Standard Health Benefit (SHB).

The SHB is part of the regulated package of health insurance benefits, including select hospital and community-based services, which is the minimum package that all local health insurers must include in their coverage.

This means that our Medical Nutrition in-office consults, home visits, and groups are covered by all local health insurers, our fees/reimbursement rates are regulated by the Bermuda Health Council and no co-pays are allowed to be taken.

Please note: No show and late cancellation charges are not covered by health insurers and are the sole responsibility of the patient or their guarantor.

More information about the SHB and other regulated health insurance benefits can be found on the Bermuda Health Council website https://healthcouncil.bm/programmes/

How much will it cost me?

For in-office consults and home visits, and groups there are NO COPAYS for Medical Nutrition provided by an Island Nutrition Dietitian with any local insurance including HIP, Futurecare, GEHI, BF&M, Argus and CG.

Copays may apply for telehealth appointments, depending on your insurer.

Please bring your health insurance card(s) with you to your first appointment, and ensure you inform your Dietitian should your insurance change e.g. due to a change in employment.

No show and late cancellation charges are due at the time of the appointment or cancellation. These charges are not covered by your insurance company and are the sole responsibility of the patient or their guarantor.

How long is an appointment?

You should allow approximately 60-75 minutes for an initial in-office appointment. This allows us to undertake a detailed, individual assessment and create a practical, personalised diet plan for you.

Follow-up in-office appointments are typically 20-35 minutes, although if you need more or less time then this will be determined on an individual basis.

Initial appointments for out of office/home visits are approximately 60-75 minutes.

Follow-up appointments for out of office/home visits are typically 30-45 minutes.

I need a home visit. Will this cost me more?

No. Island Nutrition is committed to improving access to high quality nutritional care, and has never charged any additional fees for home visits.

In addition, Island Nutrition is an approved provider of Home Medical Services under the standard health benefit so there is NO COPAY to the client.

Is there any paperwork for new patients?

All new patients must complete some paperwork with their basic information, insurance details and no show policy.

A copy of this form is here should you wish to print and complete before you arrive. Click here for our Patient Registration form

Please ensure you bring your health insurance card with you to your first appointment.

What is the No Show and Late Cancellation policy?

Island Nutrition has a 48hr cancellation policy. Clients will be charged $150 for a no show and $75 for late cancellations

These charges are not covered by insurance and you will be required to pay these in full.

No shows and late cancellations are a significant problem for our small practice. We make every effort to provide prompt care to all of our clients. If you are unable to keep a scheduled appointment, please let us know in advance. We understand that there may be issues beyond your control and want to be understanding of special circumstances.

A No Show is when a client does not show up for their scheduled appointment without contacting the office. A No show will be subject to a $150 No Show fee.

Appointments which are cancelled or rescheduled to a different day with less than 48 hours notice will be subject to a $75 Late Cancellation fee. We understand that situations arise in which you must cancel or change your appointment. It is requested that if you must cancel or change your appointment you provide at least 48 hours notice. This will enable for another person who is waiting for an appointment to be scheduled in that appointment slot.

If your appointment falls on a Monday, or after a holiday, please contact us before 12 noon on the preceding working day.

If you are delayed and cannot make an appointment on time, please call to advise us of your situation and provide an estimated time of arrival. We may still be able to accommodate you. Any significant delay may require the visit to be rescheduled.

No show and cancellation charges are not covered by your insurance company and are the sole responsibility of the patient or their guarantor. Payment of cancellation and no show fees are due immediately.